: Allows external CRM systems to insert leads or trigger functions within the agent environment. 4. Database Interactions and State Tables
: It uses AJAX (XMLHttpRequest) to communicate with the server every second without reloading the entire page. This allows the interface to update call statuses, display incoming call data, and maintain the agent's "session alive" status in the vicidial_live_agents database table.
MySQL/MariaDB stores system configurations, campaign settings, lead lists, call logs, and real-time agent states. agc vicidialphp work
Which (like Vicibox) are you currently running? Share public link
: The PHP script generates a massive HTML layout containing hidden divisions, state variables, and thousands of lines of native JavaScript. The Asynchronous Loop (The Heartbeat) : Allows external CRM systems to insert leads
Is there a scheduled callback that needs to pop up on the screen?
Let me know and I can provide the additional code. This allows the interface to update call statuses,
SELECT * FROM agc_queue_priority ORDER BY id DESC LIMIT 10;
: Tracks the real-time status of every logged-in agent (e.g., READY, PAUSED, INCALL). The script constantly updates this table to inform the dialer whether the agent can accept a new call.
The page displays customer information for live calls and allows agents to disposition calls (e.g., mark as "Sale" or "Not Interested"). Call Flow Logic: