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Open the eID Viewer application to see if the card certificates are recognized locally. If the Viewer can read the card but the browser cannot, the issue is likely with the browser plugin.
Ensure the gold microchip on the eID card is facing the correct direction. Note that older cards feature the chip on the front, while newer layouts feature it on the back.
If the master database shows different information, update your local workspace. Open your submission file (CSV, XML, or TXT format).
No log files can be truncated – either the database can’t determine which transaction logs have been committed, there are not enough logs, or circular logging is enabled. error r225 eid updated
Ensure that the eID plugin is active in your browser's extension settings. 4. Re-insert the Card and Reader
Follow these systematic steps to clear the error and successfully submit your data. Step 1: Verify the Active Identifier
Open Device Manager to see if the reader appears under "Smart card readers". If it is listed as an "Unknown Device," driver reinstallation is needed. 5. Check Certificate Status Open the eID Viewer application to see if
Erase your temporary web assets, cookies, and active session histories.
The system has detected that the EID (Electronic ID) associated with your filing session does not match the information on the specific tax return you are trying to submit.
Modern eID systems rely heavily on browser extensions like "Web eID." Note that older cards feature the chip on
Loose or faulty cables can interrupt communication between devices and cause misleading error messages. Make sure to:
You can then use one of these support channels: