: Temporary error; try again. If it persists, the device may be faulty.
Call the HSBC customer service hotline printed on the back of your debit or credit card.
But what happens when that padlock breaks, gets lost, or runs out of battery?
If your physical Secure Key battery goes flat or you lose it, ordering a replacement used to involve a phone call and a 5–7 day wait for a parcel. Under the new exclusive digital system, the "replacement" process changes: hsbc replacement secure key exclusive
The Secure Key Exclusive was a widely used and well-respected security measure, and many customers have grown accustomed to using it to protect their online banking activities.
Setting up a new payment recipient or transfer counterparty. Increasing your daily transfer or transaction limits.
If you prefer a physical token or do not own a smartphone, you can order a new hardware device. : Temporary error; try again
Follow the on-screen instructions to scan your face or fingerprint. The app will then "pair" your specific phone to your bank account. This pairing is the exclusive replacement for the old physical token.
Screen bleeding, broken buttons, or water damage to the physical device will render it useless. How to Get an Exclusive HSBC Replacement Secure Key
: Activating the digital version immediately deactivates your physical key. Physical Secure Key How to Order : Call the specific helpdesk for your region (e.g., But what happens when that padlock breaks, gets
It typically takes 5 to 10 business days to arrive by mail. 3. Troubleshooting & FAQs
You no longer need to carry a separate device or worry about batteries running out. Your security is available 24/7 on your smartphone.